Stop using a leaking washing machine
Stop using a leaking machine. Water near electrical equipment needs particular caution: do not touch wet plugs or switches. Do not move the appliance or open panels to find the source. Immediate danger requires emergency assistance rather than a routine repair request.
Does the leak location identify the faulty part?
Not reliably: water can travel underneath the machine before a puddle becomes visible. A leak near the door, at the rear or during draining gives useful clues, but does not establish the source. Use what you already observed rather than running another wash to recreate it.
Separate appliance leaks from plumbing problems
Door sealing, internal water paths and appliance connections may need assessment. A leak in the property’s supply or waste pipework may require a different trade. Tell the provider about both the appliance behaviour and any known plumbing work before assuming the repair scope.
Request a washing machine leak assessment
Prepare the model, installation type, cycle stage and approximate leak location. Mention whether water has affected neighbouring units or electrical fittings. Confirm access and charges before assessment, and use the urgent guide if the escape of water is causing serious disruption.
Common questions
Can I use the machine if the leak seems small?
No. Even a small leak can spread out of sight. Stop using the machine rather than relying on towels or a tray between washes.
Would a photograph of the puddle help?
Yes, if you can take it without approaching wet electrical fittings or moving the machine. An existing photograph is enough; do not recreate the leak.
Who should I contact if the leak appears to come from the property pipework?
Contact your property manager or a plumber. Tell them whether the appliance was running when the leak appeared, without disconnecting anything to investigate.
