Deal with immediate danger first
If there is fire or immediate danger, get to safety and call 999. Do not wait for a repair enquiry. Keep away from wet electrical fittings and do not dismantle or repeatedly restart a suspect appliance. An urgent repair request is a different route from emergency assistance.
Further guidance: Electrical Safety First: home electrical safety.
Describe the urgent appliance problem
Explain what is happening: escaping water, loss of cooling or an essential appliance unavailable. For food affected by loss of power, official guidance advises keeping fridge and freezer doors closed as much as possible. Food-safety decisions depend on the actual circumstances; a repair request cannot establish that stored food is safe.
washing machine leaking · dishwasher leaking · refrigeration repairs
Read official food-safety advice for a power cut. For an appliance fault, follow guidance suited to the actual loss of cooling.
Prepare the urgent repair enquiry
Record the appliance, fault, time first noticed and error already observed. Add postcode and access constraints when contacting a provider. Do not run further hazardous tests or ask a tenant or guest to reproduce a concerning event simply to complete a report.
Does an urgent enquiry guarantee same-day attendance?
No: sending an urgent request does not reserve an appointment or establish a response time. Appliance support, location coverage and actual availability still need confirmation. Use Get a quote to explain the disruption, but use emergency assistance for immediate danger rather than waiting for a form response.
Choose the relevant appliance repair guide
Use the relevant leak, cooling or appliance guide to organise the details. The booking guide explains what information to prepare and which terms need confirmation. Do not delay appropriate emergency assistance while reading technical guidance.
Common questions
Does an urgent enquiry guarantee attendance today?
No. The form does not reserve a slot. Wait for an agreed appointment before arranging access or telling a tenant that someone is coming.
What if the problem poses immediate danger?
Get to safety and call 999 for fire or immediate danger. The website form is not an emergency response service and should not delay that action.
What details help explain a cooling failure or leak?
Give the time first noticed and distinguish known facts from estimates. For example, “water noticed at 8am” does not establish when the leak began.
