Turn the tenant’s report into a repair request
Ask what the appliance does, when the problem began and whether an error was shown. A tenant should not have to diagnose a part or open equipment. Obtain the model from existing records or accessible information if possible, and preserve the original symptom description.
Agree tenant access and landlord approval
Explain whether the tenant is the proposed on-site contact and who approves work. Confirm any access permission and preferred communication route. If an agent manages the property, avoid overlapping instructions by agreeing who is coordinating the assessment.
Should a landlord repair or replace the appliance?
A repair can be worth considering when the fault is identifiable, suitable parts are available and the complete quote is reasonable compared with replacement. Include fitting, disposal and disruption to the tenant in the comparison. Appliance age alone cannot decide the outcome, and approval should relate to a diagnosed repair rather than a guessed part.
Request a landlord appliance repair quote
Prepare property location, appliance details, reported fault and responsible contacts. Clarify whether you are requesting assessment or authorising a specific confirmed repair. Charges, further-work approval and appointments need agreement before anything is treated as booked.
washing machine repairs · electric oven repairs · book a repair
Common questions
Can my tenant be the on-site contact?
Yes, if everyone agrees. Make clear whether the tenant provides access only, so technical findings and quotes still reach the person approving payment.
What if I need to approve a quotation remotely?
Arrange the contact method beforehand and provide a reachable approver for the visit. Ask what happens if that person cannot be contacted.
What if the repair quote does not include parts yet?
Treat it as incomplete for a replacement comparison. Ask whether parts, labour, return visits and any assessment charge will be included in the final total.
